Tech Support should NOT be in India!
Friday, September 10, 2004
I have nothing against India; I just have issues with their tech support.
Actually, i don’t even think it’s tech support in India alone. Tech support in general is just plain sucky. You spend HOURS on the phone just waiting for someone to pick up. And then, when someone *does* actually pick up, you notice right away that they are either 1) incompetent or 2) snide about your ignorance. Either way is annoying - i mean, it’s just like Computer Guy on Saturday Night Live. Yeek!
Anyway, i tried to hook up my linksys wireless adapter WUSB11 v2.5. All my old roommates know the frustration that those little devices can stir up. By the end of the TWO HOUR long conversation with this one Indian woman, i was about ready to scream in frustration, and it wasn’t because of the device. It was purely her demeanor. She would repeat the same instruction twice, despite the fact that i had either confirmed that I had done the task or asked a question regarding it. I thought i was listening to a recording at first! Then she would make a request such as, “Open your browser window” and then leave me in silence for a minute and a half! I would say, “hello? Are you still there?” No response. I was about to kick puppies, i was so pissed.
THEN she transferred me after two hours and realizing that she didn’t know anything. I had to explain the whole thing again.
I tried to call down. Couldn’t. I decided to call up Slim. He calmed me down and offered to try to help. Seriously, he got it working in 5 minutes. Slim = amazing.
So pooh on tech support!
You DIDN’T call me!
w00t! I feel like we’ve gone into a new phase in our relationship katperson. You had a computer problem and I was not consulted. It’s a new Golden Era where I’m free to just be Kathy’s friend instead of that computer guy she calls with problems.
I feel so liberated, so alive, so free. Aaaahhhh....
Have fun in NY. Lincoln kicks butt! And yes, Indian tech support sucks. Have you been reading Get Fuzzy lately? It just went through a long series of “bad tech support” comics that were even more painful then the best Dilberts.
Posted by Not the Computer Guy! on 09/10 at 07:06 PMWow. I had the same experience last month when popping in on Dave Kendall’s wedding at LSU and I took advantage of the continental location to call Sallie Mae and ask for a new online password. Not that I called them during Dave’s wedding, mind you. But I spent some ridiculous hours at my friend’s place and later at another friend’s dorm room… mostly waiting for someone to pick up.
First time I got through the dial selection process, instead of transferring me to a customer service representative, the thing hung up on me. After going through it all again, I got some guy telling me I should just open a new account. Fine. Went to my friend’s dorm room, tried it, didn’t work. Called again, got some lady, and she did the *same* thing you described. She kept saying the same instructions, and I kept trying to create a new account and then another new one, and it didn’t seem to sink into her that I was saying *it didn’t work*. And then, to prove she was actually an escaped extra from “I, Robot”, two or three times she read some life insurance advertisement to me. Eeegh.
I had not gone across continents and waited all this time to make deal with that! I’m glad I didn’t waste my time by trying to call them *from Japan*! And, you know how Japan is with ultra-courtesy and such… they’d never put people through this. Although it seems to me that they don’t even like *answering machines* here because they’re too impersonal. Go figure.
Anyway, bai-bai!
Posted by on 09/16 at 01:09 AM