:: The Rants ::
What's in this section?
Ever just wanted to vent? Well here's were *I* get to do it.
Tech Support should NOT be in India!
Friday, September 10, 2004
I have nothing against India; I just have issues with their tech support.
Actually, i don’t even think it’s tech support in India alone. Tech support in general is just plain sucky. You spend HOURS on the phone just waiting for someone to pick up. And then, when someone *does* actually pick up, you notice right away that they are either 1) incompetent or 2) snide about your ignorance. Either way is annoying - i mean, it’s just like Computer Guy on Saturday Night Live. Yeek!
Anyway, i tried to hook up my linksys wireless adapter WUSB11 v2.5. All my old roommates know the frustration that those little devices can stir up. By the end of the TWO HOUR long conversation with this one Indian woman, i was about ready to scream in frustration, and it wasn’t because of the device. It was purely her demeanor. She would repeat the same instruction twice, despite the fact that i had either confirmed that I had done the task or asked a question regarding it. I thought i was listening to a recording at first! Then she would make a request such as, “Open your browser window” and then leave me in silence for a minute and a half! I would say, “hello? Are you still there?” No response. I was about to kick puppies, i was so pissed.
THEN she transferred me after two hours and realizing that she didn’t know anything. I had to explain the whole thing again.
I tried to call down. Couldn’t. I decided to call up Slim. He calmed me down and offered to try to help. Seriously, he got it working in 5 minutes. Slim = amazing.
So pooh on tech support!